Refund and Return Policy

Effective Date: March 12, 2025

At Lamamavel, customer satisfaction is our top priority. We strive to provide high-quality products and outstanding service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please review our policy below for details on returns, exchanges, and refunds.

1. Eligibility for Returns

You may return an item for a refund or exchange if it meets the following conditions:

  • The return request is made within 30 days of the purchase date.
  • The product is unused, unworn, and in its original packaging with all tags, labels, and accessories included.
  • The item is not a final sale or non-returnable product (e.g., personalized, custom-made, or perishable items).
  • Proof of purchase (order confirmation or receipt) is provided.

2. How to Initiate a Return

To start a return process, please follow these steps:

  1. Contact Us: Email info@lamamavel.com with your order number and reason for the return.
  2. Wait for Approval: Our team will review your request and provide return instructions.
  3. Ship the Item: Send the item to the return address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  4. Receive a Refund or Exchange: Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.

3. Refund Policy

  • Refunds are issued to the original payment method used during purchase.
  • Shipping fees are non-refundable, except for defective or incorrect items.
  • If your return does not meet our conditions, we reserve the right to deny the refund or charge a restocking fee.

4. Exchanges

If you wish to exchange an item for a different size, color, or model, please indicate your preference in your return request. Exchanges are subject to product availability. If the desired product is unavailable, we will issue a refund.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the issue. We will arrange for a replacement or full refund at no additional cost to you.

6. Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or custom-made products.
  • Final sale or clearance items.
  • Gift cards or promotional items.

7. Contact Information

For any questions regarding our Refund and Return Policy, please reach out to us:

📍 Address: 1728 Mercy Dr #6, Orlando, Florida (FL)
📞 Phone: (407) 253-1312
📧 Email: info@lamamavel.com
🌐 Website: https://lamamavel.com