Return Policy for Lamamavel

Effective Date: December 30, 2024

Thank you for shopping with Lamamavel! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with the items you have purchased, we offer a straightforward return policy to make the return process as easy as possible.

By making a purchase on https://lamamavel.com, you agree to the terms of this Return Policy. If you have any questions or concerns, feel free to contact our customer service team at info@lamamavel.com.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Return Window: All returns must be made within 30 days from the date of delivery. After 30 days, we are unable to accept returns.
  • Condition of Items: Items must be unused, unworn, and in their original condition. Items must also be returned in their original packaging with all tags and labels intact.
  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation email or receipt, in order to process your return.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Gift cards
    • Final sale items or items marked as non-returnable at the time of purchase
    • Personalized or custom-made products

If you are unsure whether an item is eligible for return, please contact our customer service team at info@lamamavel.com for clarification.

2. How to Initiate a Return

To begin the return process, follow these steps:

  1. Contact Us: Reach out to our customer support team at info@lamamavel.com within 30 days of receiving your order. Provide the following information:

    • Order number
    • Item(s) you wish to return
    • Reason for the return

  2. Return Authorization: After reviewing your request, we will issue a Return Merchandise Authorization (RMA) number. This number must be included with your return package.

  3. Return Shipping: You are responsible for covering the cost of return shipping. We recommend using a tracked shipping method to ensure your return is safely delivered to us. Please note that shipping costs are non-refundable.

  4. Packaging the Return: Securely pack the item(s) in the original packaging or a sturdy box to prevent damage during shipping. Make sure the return form (with the RMA number) is included in the package.

  5. Sending the Return: Ship the return package to the address provided in the RMA instructions.

Our return address is as follows:

Lamamavel
1728 Mercy Dr #6
Orlando, Florida (FL)
United States

3. Refund Process

Once we receive your returned item and verify that it meets the return requirements, we will process your refund. Please note:

  • Refunds will be issued to the original payment method used at checkout.
  • Depending on your bank or payment provider, it may take up to 5-10 business days for the refund to appear in your account.
  • The cost of return shipping is not refundable unless the return is due to a defect or an error on our part.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the replacement item. Please contact our customer service team at info@lamamavel.com if you need assistance with the exchange process.

5. Damaged or Defective Items

We take great care in packaging and shipping our products, but if your item arrives damaged or defective, we are happy to assist you with a return or replacement. In such cases:

  • Contact Us Immediately: Notify us within 7 days of receiving the damaged or defective item by emailing info@lamamavel.com with:
    • Order number
    • Description and photos of the damage or defect
  • Return Shipping Costs: Lamamavel will cover the cost of return shipping for damaged or defective items. We will provide a prepaid return shipping label for you to use.

Once we receive the damaged or defective item, we will either issue a refund or send you a replacement, depending on your preference and product availability.

6. Refund Exceptions

Certain refunds may be subject to exceptions, such as:

  • If the item is returned in a condition that does not meet the criteria outlined above, we reserve the right to refuse the return or issue a partial refund.
  • If the return is made after the 30-day return window, we may not be able to process your return.
  • If you return an item that is marked as final sale, we will not be able to accept the return or issue a refund.

7. Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

  1. Check your bank account: Refunds may take a few days to appear, depending on your financial institution.
  2. Contact your credit card company: It may take additional processing time before your refund is posted.
  3. Contact us: If you’ve completed the above steps and still have not received your refund, please contact us at info@lamamavel.com, and we will investigate the issue.

8. International Returns

If you are returning an item from outside the United States, please note the following:

  • You are responsible for any customs duties, taxes, and shipping fees associated with the return.
  • We recommend using a reliable and trackable shipping service to ensure the safe return of the item.

9. Customer Service

If you have any questions about our return policy or need assistance with your return, please don’t hesitate to reach out to our customer service team. We are here to help!

You can contact us at:

Lamamavel
Street: 1728 Mercy Dr #6
Orlando, Florida (FL)
Phone: (407) 253-1312
Email: info@lamamavel.com
Website: https://lamamavel.com