Shipment Policy

Effective Date: January 6, 2025

At Lamamavel, we are committed to ensuring that your orders are processed and delivered in a timely and reliable manner. Our Shipment Policy outlines the details regarding how we handle shipments and delivery for all orders placed on our website.

Order Processing Time

1. Order Fulfillment:
   Orders are processed and shipped within 1-3 business days after payment has been confirmed. Please note that orders are processed Monday through Friday, excluding public holidays.

2. Order Tracking:
   Once your order is shipped, we will send you an email with tracking details. You can track your order status on the carrier’s website using the tracking number provided.

Shipping Methods and Costs

1. Domestic Shipping (U.S.):
   We offer various shipping options within the United States, including:

   • Standard Shipping: Estimated delivery within 5-7 business days.
   • Expedited Shipping: Estimated delivery within 2-3 business days.
   • Overnight Shipping: Next-day delivery for urgent orders.

   The shipping cost will be calculated at checkout based on the weight of the products and the shipping method selected.

2. International Shipping:
   We also ship to select international destinations. International shipping costs and delivery times vary depending on the destination. Additional taxes, duties, and customs fees may apply, and these are the responsibility of the customer.

3. Free Shipping:
   From time to time, we offer free shipping on certain orders, usually for purchases above a specific dollar amount. Details of such promotions will be provided on our website or at checkout.

Shipping Partners

We partner with trusted carriers to ensure your products are delivered safely and efficiently. These carriers include:

• UPS
• FedEx
• USPS (United States Postal Service)
• DHL (for international shipments)

We reserve the right to choose the most efficient shipping method based on your location and the size of your order.

Shipping Delays

While we strive to process and ship all orders promptly, please note that shipping delays can occur due to external factors such as:

• Weather conditions
• Customs delays (for international shipments)
• High demand during peak shopping seasons

In case of significant delays, we will notify you as soon as possible and provide updated delivery estimates.

Shipping Restrictions

1. P.O. Boxes:
   Some carriers may not deliver to P.O. Boxes. If this is the case for your order, we will contact you to request an alternative shipping address.

2. Undeliverable Packages:
   If a package is undeliverable due to incorrect or incomplete address details, we will attempt to contact you to resolve the issue. If we cannot reach you or the package is returned to us, you may be responsible for additional shipping charges for reshipment.

International Shipments and Customs Duties

For international shipments, please be aware that customs fees, taxes, and duties are not included in the shipping cost. These fees are the responsibility of the recipient and must be paid directly to the customs authorities upon arrival in the destination country.

Lamamavel is not responsible for delays or issues caused by customs clearance processes in international shipments.

Damaged or Lost Shipments

1. Damaged Items:
   If you receive a damaged item, please contact us immediately at info@lamamavel.com or call (407) 253-1312. We will ask for photographic evidence of the damage and work with you to resolve the issue.

2. Lost Shipments:
   If your shipment is lost or significantly delayed beyond the estimated delivery window, please notify us. We will work with the carrier to locate your package or offer a resolution, such as a replacement or refund (depending on the circumstances).

Returns and Exchanges

If you are not satisfied with your order, you may return most products within 30 days of receiving the package. Please review our Return and Refund Policy for more details on the process.

Contact Us

If you have any questions regarding our shipping process, need help with an order, or have concerns about delivery, please contact our customer service team at:

Lamamavel
Street: 1728 Mercy Dr #6, Orlando, Florida (FL)
Phone number: (407) 253-1312
Email: info@lamamavel.com
Website: https://lamamavel.com

These Payment Policy and Shipment Policy ensure transparency and clarity for your customers when purchasing from your website. They provide detailed information on payment methods, security measures, shipping options, and processes, creating a smooth and reliable shopping experience.