Sales Policy

Effective Date: March 12, 2025

At Lamamavel, we are committed to providing our customers with high-quality products and a seamless shopping experience. This Sales Policy outlines the terms and conditions that apply to all purchases made through our website, retail locations, and authorized distributors. By placing an order with Lamamavel, you agree to the terms outlined below.

1. Ordering Process

  • Orders can be placed online at https://lamamavel.com, via phone, or at our physical store located at 1728 Mercy Dr #6, Orlando, Florida (FL).
  • Once an order is placed, you will receive an order confirmation email with details of your purchase.
  • If there are any issues with order processing, such as payment authorization failures or inventory shortages, our customer service team will contact you promptly.

2. Pricing and Payment

  • All prices are listed in U.S. dollars (USD) and are subject to change without prior notice.
  • We accept major credit cards, PayPal, and other secure payment methods as indicated on our website.
  • Prices displayed do not include applicable taxes, shipping fees, or customs duties, which will be calculated at checkout.

3. Shipping and Delivery

  • We offer domestic and international shipping. Shipping times and costs vary depending on the destination and selected shipping method.
  • Estimated delivery times are provided at checkout, but delays may occur due to unforeseen circumstances such as carrier issues or customs processing.
  • Once an order has been shipped, a tracking number will be provided via email.

4. Order Cancellations and Modifications

  • Orders may be modified or canceled within 24 hours of placement by contacting our customer service team at info@lamamavel.com or (407) 253-1312.
  • Once an order has been processed or shipped, it cannot be canceled, but eligible items may be returned under our Refund and Return Policy.

5. Returns and Refunds

  • We offer a 30-day return policy for eligible items. For details, please refer to our Refund and Return Policy.
  • Refunds are processed to the original payment method within 5-7 business days after we receive and inspect the returned product.

6. Warranty and Product Guarantee

  • Our products are backed by a quality guarantee. If you receive a defective or damaged item, please notify us immediately with supporting photos, and we will arrange for a replacement or refund.
  • Certain products may come with a manufacturer’s warranty, which will be specified in the product description.

7. Fraud Prevention and Security

  • We reserve the right to cancel or refuse any order that appears to be fraudulent or does not comply with our security policies.
  • All transactions are secured and encrypted to protect customer data and prevent unauthorized access.

8. Limitation of Liability

  • Lamamavel is not responsible for any indirect, incidental, or consequential damages arising from product use, delayed shipments, or third-party service failures.
  • Our liability is limited to the purchase price of the product in question.

9. Contact Information

For any questions or concerns regarding our Sales Policy, please contact us:

📍 Address: 1728 Mercy Dr #6, Orlando, Florida (FL)
📞 Phone: (407) 253-1312
📧 Email: info@lamamavel.com
🌐 Website: https://lamamavel.com