Sales Policy

Effective Date: January 6, 2025

At Lamamavel, we aim to provide a seamless shopping experience for our customers while offering high-quality, safe, and educational toys. Our sales policy outlines the terms and conditions related to purchasing products from our website. By placing an order with us, you agree to comply with the terms specified in this policy.

Product Availability and Pricing

  1. Product Availability: We strive to maintain accurate stock levels for all products displayed on our website. However, availability may change based on demand, supplier issues, or other factors. If an item is unavailable after an order has been placed, we will notify you immediately and provide options to either select an alternative product or cancel the order for a full refund.

  2. Pricing: All product prices are listed in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice due to market conditions, promotions, or other reasons. While we make every effort to ensure accuracy in pricing, there may occasionally be errors. If an error is found, we will notify you prior to processing your order and offer you the option to proceed with the corrected price or cancel the order.

  3. Sales Taxes: Sales tax will be applied to orders based on the tax laws of the delivery address. The applicable sales tax will be displayed during the checkout process.

  4. Discounts and Promotions: From time to time, we offer discounts, coupons, and promotions. These offers may have specific terms, such as minimum purchase requirements or expiration dates. Coupons and discounts cannot be combined unless explicitly stated in the terms of the promotion.

Placing an Order

  1. How to Order: To place an order, customers must browse our website, select items, and add them to the shopping cart. Once ready, customers will proceed to checkout to provide shipping and payment details. After completing the checkout process, you will receive an order confirmation email containing your order details.

  2. Order Confirmation: Upon receipt of your order, we will send a confirmation email with the details of the products purchased, the total cost, and the expected delivery date. This email serves as acknowledgment of your order but does not confirm the acceptance of the contract until the item is shipped.

  3. Order Cancellation: Orders can be canceled if the cancellation request is made before the item is shipped. Once the item has been shipped, cancellations are no longer possible. You may return the item following our Return and Refund Policy if you wish.

Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay (where applicable)

Payments are processed securely through third-party payment gateways. All payment information is encrypted to ensure confidentiality.

Shipping and Delivery

  1. Shipping Policy: We ship to most locations in the United States and select international destinations. The shipping cost will be calculated at checkout based on the weight of the items and the delivery address. Shipping times may vary based on the destination, but orders are typically processed within 1-3 business days after payment has been received.

  2. Shipping Delays: While we make every effort to ship orders promptly, external factors such as inclement weather, customs delays (for international orders), or issues with the shipping carrier may cause delays. We will inform you of any significant delays and provide updates as available.

  3. Order Tracking: Once your order is shipped, we will provide you with a tracking number that allows you to track the progress of your shipment online.

Returns and Exchanges

Lamamavel offers a Return and Refund Policy that allows customers to return products within 30 days of purchase if the products are unused and in original packaging. Please review the full Return and Refund Policy for more details.

Customer Service

For any questions regarding your order, our sales policy, or general inquiries, please contact our customer service team at:

Lamamavel
Street: 1728 Mercy Dr #6, Orlando, Florida (FL)
Phone number: (407) 253-1312
Email: info@lamamavel.com
Website: https://lamamavel.com